2022-2023 Academic Catalog 
    
    Jul 01, 2025  
HELP
2022-2023 Academic Catalog [ARCHIVED CATALOG]

CIS 1923 - Help Desk Applications

Credit Hours: 3

Fundamentals of help desk applications using one or more currently available help desk applications are taught in this course. The focus is on trouble tickets, workflow, escalation, and knowledge base development. (O) special course fee
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