2021-2022-Academic-Catalog 
    
    May 18, 2024  
HELP
2021-2022-Academic-Catalog [ARCHIVED CATALOG]

CIS 1923 - Help Desk Applications

Credit Hours: 3

Fundamentals of help desk applications using one or more currently available help desk applications are taught in this course. The focus is on trouble tickets, workflow, escalation, and knowledge base development. (O) special course fee
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